Many businesses are looking for ways to boost sales, improve customer service, and grow their business. To achieve these, they’re turning to various technologies such as call recording. But what exactly are the benefits of call recording and why is it essential to your business? Read on to learn more. Pinpoint problem areas Call recording […]
Call recording: How it can benefit your business
AI-powered VoIP: The future of business communications
If you’re looking for ways to improve efficiency and cut costs, then you may have already made the switch to Voice over Internet Protocol (VoIP). But have you considered using an AI-powered VoIP system? The difference between traditional VoIP and AI-powered VoIP is that the latter uses artificial intelligence (AI) to help provide a better […]
Why call recording is advantageous for businesses
It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality. In turn, you can reap the following […]
AI-powered VoIP: What businesses can expect
Automated processes powered by artificial intelligence (AI) makes operations more efficient and effective. For many companies, AI-powered Voice over Internet Protocol (VoIP) is taking telecommunications automation to a whole new level. Here are the things it can offer your business. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically […]
What are the different VoIP options for SMBs?
Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which option best suits your organization’s needs. What’s a hardphone? A hardphone functions like a normal phone, but it’s connected to your business’s IP network […]
Why your business should record calls
Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction. VoIP also has another feature that can take your customer service to the next […]
5 Tips to keep your business afloat during the COVID-19 crisis
Businesses across the globe have been hit hard by the COVID-19 pandemic. Many have been forced to close their doors, some only temporarily, but countless others for good. With experts saying there’s no guarantee of a rapid economic recovery, it’s important that you reassess and redefine your business strategy and buckle down for more storms […]
Is AI-powered VoIP the next step?
The use of artificial intelligence (AI) is becoming increasingly common across numerous industries, reshaping the way organizations conduct business. In the Voice over Internet Protocol (VoIP) market, in particular, AI’s proactive and predictive automation processes can significantly increase precision, accuracy, and efficiency. How so? Read on to find out. Contact center operations Highly automated VoIP […]
5 Ways to benefit from VoIP phones
Most of us have heard of the great things that Voice over Internet Protocol (VoIP) can do for businesses. These include lower telephone bills, diverse functions, and increased mobility. But did you know that VoIP can also give you better access to customer data? Here are five ways it can work for you. Time/Date data […]
Advantages of call recording
Over the years, VoIP has given many companies the power to make and receive calls from any place, at any time. It allows the workforce to promptly meet client demands and boost customer satisfaction. Another feature of VoIP applications that can bring your customer service to a higher level is call recording. #1. Improve customer […]