Taking your business to the next level with unified communications

Small businesses need every bit of competitive edge they can muster. Failing to do so puts their company at a significant disadvantage. One such area small enterprises should consider improving is their information system. An easy upgrade is to implement a unified communications (UC) solution. What is unified communications? UC allows you to manage all […]

5 Crucial steps when migrating UC to the cloud

Moving your business’s unified communications (UC) systems to the cloud offers many perks, including augmented security and scalability. You must, however, plan the migration carefully if you want to enjoy the move’s full benefits and avoid the possible risks that come with it. Here are steps you should follow to ensure seamless migration. Opt for […]

Unified communications defined

Communications is an integral business component that no enterprise can survive without. At the forefront of modern business communications is the all-in-one, internet-powered communications solution: unified communications. What is unified communications? Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together. It […]

Mobilize your VoIP

VoIP solutions are a great way to save costs and increase productivity, especially when it comes to remote and mobile workers. With business trends like Bring Your Own Device (BYOD) policies, companies using VoIP in their offices needed to expand their remote communication capabilities in order to hold their own against competitors. But they may […]

Successful cloud migration for unified communications

There are several benefits to migrating your unified communications (UC) to the cloud. These include better business agility, disaster recovery, greater mobility, increased efficiency and reliability, and better customization, just to name a few. To ensure that cloud migration is successful, your organization needs to do the following. Opt for a gradual transition Migrating unified […]

What goes into a business continuity plan?

Power outages, disasters, and other disruptions are inevitable. Thousands of businesses around the globe are affected by them every year, with lost profits ranging into the millions, if not billions. So how can your business protect itself and stay open when the unexpected strikes? Here is a standard business continuity plan (BCP) your company can […]

Unified communications explained

Unified communications (UC) solutions have many advantages over traditional phone systems. It’s the way to go if you want to save money, increase employee productivity, and boost profits. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice […]

Unified Communications Explained

Relying solely on your phone for business communication made perfect sense decades ago. But if you carried that over today, your business would fail. This is because business communications now must include mobility, instant messages, and video conferencing. And to bring it all together seamlessly, you need unified communications. What is unified communications? Unified communications […]

Enhance customer service through video chat

More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough. The eventual integration of online video chat as a customer service platform […]

Moving unified communications to the cloud

The number of small businesses that will move their unified communications to the cloud is predicted to increase from 10% to 48%, while medium-sized firms and large enterprises follow, albeit in smaller percentages. These numbers are not surprising because migrating unified communications to the cloud presents a host of benefits to communication systems: simplicity, flexibility, […]