More and more businesses are partnering with managed IT services providers (MSPs) to manage and maintain their company’s IT infrastructures. By partnering with an MSP, businesses gain access to IT experts without needing to hire and train an in-house IT team. Remote workers can especially benefit from such a partnership, as they often require immediate support, access to resources, and connectivity, sometimes from different geographical locations and time zones.
Below, we break down the main ways that MSPs can support remote workers, and why their services are well worth the investment.
Seamless connectivity and remote communication
With managed IT services, employees gain secure access to company networks from wherever they may be. MSPs typically achieve this by offering remote desktop services, setting up virtual private networks, or establishing a cloud environment fit to your business needs — all of which allow employees to manage their work desktops and applications from any device. This is particularly helpful for remote workers who require constant access to important business resources and communication channels, despite being physically away from the office.
Moreover, by providing and maintaining online work platforms, MSPs can help teams work together seamlessly in real time. Tools such as Microsoft 365 enable employees to access and edit documents simultaneously, while communication software solutions such as video conferencing and instant messaging keep everyone connected and engaged. Overall, your remote workforce can enjoy the greater levels of productivity and coordination with the right MSP on board.
Advanced security measures
30% of organizations have experienced more cyberattacks due to employees working remotely.Without the same level of protection as in an office environment, remote work setups are often more vulnerable to the latest online threats. Fortunately, MSPs can implement secure access protocols to protect your data no matter where it’s accessed from. This could include implementing encryption tools, automating data backups, and enabling multifactor authentication.
Additionally, MSPs will continuously monitor your networks for any suspicious activity, keeping you updated on the latest threats or security risks. They also typically offer reliable disaster recovery solutions, ensuring your business can easily bounce back in the event of system failures, natural disasters, or data theft.
Round-the-clock IT support
Having 24/7 technical support is particularly important for remote teams that work in a different time zone or outside of traditional business hours. With managed IT services, they have access to round-the-clock assistance, helping them quickly get back to work without having to wait for support to be available the next business day.
Moreover, MSPs conduct remote monitoring and management of your company’s IT systems, ensuring they are working at optimum performance. This involves proactively fixing issues before they turn into significant problems, such as automating the latest software updates and scheduling regular backups of critical data files.
Ongoing IT training
Beyond equipping your team with the latest IT tools, MSPs may also provide training so your employees can best leverage these tools. If you’ve just adopted a new project management software, for example, your provider may be able to create custom training modules to help employees understand how to use the new system effectively. All of this ensures that everyone in the workplace is on the same page, and allows them to maximize the benefits of newly introduced technologies.
MSPs may also conduct cybersecurity awareness training so remote workers can protect themselves from common cyberthreats, allowing for a much smoother work from anywhere experience.
Cost-efficient infrastructure
MSPs provide scalable IT solutions that leads to a more cost-effective tech environment. They typically operate on a pay-as-you-go pricing model, ensuring you pay only for the services you need at a given time. This eliminates the upfront costs of purchasing and maintaining expensive hardware or software, which often risks resource wastage if you end up overspending.
Looking to partner with an MSP? At predictiveIT, our experts are ready to handle all of your IT needs, from the latest security solutions to assistance with business continuity. Discover the benefits of managed IT — get in touch with our team today.
